Frequently Asked Questions
Everything you need to know about shopping with Drakes.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
Drakes accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all Drakes products come with a one-year limited warranty against manufacturing defects. Please contact our support team with your order number for assistance.
Can I modify or cancel my order after it is placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting customer service.